Frequently Asked Questions

Simply browse our collection, select your preferred hijabs, add them to cart, and proceed to checkout. As a guest, you can complete your purchase without creating an account.

No, you can checkout as a guest. However, creating an account allows you to track orders and save your preferences for future purchases.

Orders are processed quickly. Please contact us immediately at info@threadsofhayaa.com if you need to modify or cancel. We'll do our best to accommodate, but cannot guarantee changes once processing has begun.

You will receive an order confirmation email with your order number and details. If you don't receive it within a few hours, please check your spam folder.

We offer hijabs in premium fabrics including chiffon, cotton, jersey, satin, and organza. Each fabric page has detailed descriptions of the material properties.

Our hijabs come in standard size of approximately 180 x 70 cm, suitable for most styling preferences. Some styles may vary slightly.

We strive to display colors accurately, but slight variations may occur due to monitor settings and lighting. Please read color descriptions carefully.

Our standard size works well for most. For specific sizing needs, please contact us and we'll be happy to assist.

Orders are processed within 1-2 business days. Delivery typically takes 3-7 business days across India depending on your location.

Currently, we ship exclusively within India. We do not offer international shipping at this time.

Shipping charges are calculated at checkout based on your location and order value. Orders above ₹1999 qualify for free shipping.

Once your order ships, you'll receive a tracking number via email. You can track your order on our order tracking page.

The courier partner will attempt delivery or leave a notice. You can usually reschedule delivery through their tracking portal.

Due to hygiene reasons, we do not accept returns or exchanges on hijabs. Please review your order carefully before purchasing.

If you receive a damaged or incorrect item, please contact us within 48 hours at info@threadsofhayaa.com with your order number and photos. We'll resolve the issue promptly.

We don't offer exchanges. Please review product details carefully before ordering. For questions about specific items, contact us before purchasing.

We accept all major credit/debit cards, UPI, net banking, and Razorpay EMI options. All payments are securely processed.

Yes, we use Razorpay, a PCI-DSS compliant payment gateway. Your payment information is encrypted and secure.

We occasionally run promotions. Follow us on Instagram @threadsofhayaa and subscribe to our newsletter for updates on offers.

All prices shown are in Indian Rupees (INR) and include applicable taxes.

No, you can checkout as a guest. However, creating an account helps you track orders faster.

Click on "Forgot Password" on the login page and follow the instructions sent to your email.

Yes, logged-in users can add items to their wishlist for future reference.